Emergency Contact
HOME • Emergency Contact
Crisis Support & Emergency Resources
If you or someone else is in immediate danger or requires urgent assistance, please call 000 or attend your nearest hospital emergency department. The following independent organisations provide essential advice, information, and crisis support for children, teenagers, adults, and families across Australia. Please note that these services are not a substitute for professional psychological care.
If you are currently a client at NeuroEd Consultancy, we encourage you to discuss any additional support needs with your treating clinician
General Mental Health & Crisis Support
Lifeline | 13 11 14 24/7 crisis support and suicide prevention for all ages.
Beyond Blue | 1300 22 4636 Information and support for anxiety and depression for individuals, families, and carers.
13YARN | 13 92 76 24/7 free and confidential crisis support for Aboriginal and Torres Strait Islander peoples.
FriendLine | 1800 424 287 Anonymous support for anyone feeling lonely or isolated, available 7 days a week.
Youth & Young People
Kids Helpline | 1800 551 800 24/7 confidential counselling for children and young people aged 5–25.
Headspace | 1800 650 890 Free mental health support and counselling for young people aged 12–25 and their families.
ReachOut An online mental health and suicide prevention service specifically designed for young people
Parenting
Parentline | 13 22 89 Telephone counselling and information for parents and carers.
Karitane Careline | 1300 227 464 Support and advice for parents of children up to 5 years old
Trauma, Violence & LGBTIQA+ Support
1800RESPECT | 1800 737 732 24/7 support for people experiencing or affected by domestic, family, or sexual violence.
QLife | 1800 184 527 Peer support and referral services for LGBTIQA+ individuals (3pm–midnight)
Important Notice: The services listed above are independent organisations. Inclusion on this page is for general information and does not imply endorsement or affiliation by NeuroEd Consultancy.
Privacy Policy
NeuroEd Consultancy is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including sensitive information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope and Consent
This Privacy Policy operates alongside our professional and ethical duty of confidentiality to clients. By using the NeuroEd Consultancy website or engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.
2. Definitions
- Personal Information : Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and regardless of the format.
- Sensitive Information : A subset of personal information that includes health information and other details afforded higher protection. We only collect sensitive information when relevant and necessary to provide psychological services.
3. Collection of Personal Information
We collect personal information only when necessary for our services. This may occur when you:
- Contact us via email, telephone, online forms, or through our website.
- Engage our services for psychological assessment or treatment (face-to-face, telehealth, or telephone).
- Provide information as part of intake, assessment, or ongoing treatment.
- Supply goods or services to NeuroEd Consultancy.
In some cases, we may collect information from third parties (such as GPs, health professionals, or support services) where relevant to your care and where consent is provided or permitted by law.
4. Purpose of Use
We collect and use personal information to:
- Provide psychological assessment, treatment, and care.
- Manage appointments, billing, and administrative functions.
- Communicate with you regarding your care.
- Comply with legal, ethical, and professional obligations.
We will only use your information for the purpose it was collected unless you provide consent, you would reasonably expect it to be used for a directly related purpose, or the use is required/authorised by law.
5. Disclosure of Information & Duty of Care
We do not disclose your personal information to third parties without your consent, except where required by law.
Duty of Care: If information you provide raises concerns about your safety or the safety of others, we have a professional duty of care to take reasonable steps to protect you and/or others. This may involve disclosing limited information to emergency services, crisis supports, or relevant authorities. Where possible, we will work with you transparently if these concerns arise.
Other disclosures may include:
Duty of Care: If information you provide raises concerns about your safety or the safety of others, we have a professional duty of care to take reasonable steps to protect you and/or others. This may involve disclosing limited information to emergency services, crisis supports, or relevant authorities. Where possible, we will work with you transparently if these concerns arise.
Other disclosures may include:
- Complying with legal obligations (e.g., court orders, subpoenas).
- Communicating with other health professionals involved in your care (with your consent).
- In the event of a business transfer/sale, under strict confidentiality and legal guidelines.
6. Security and Analytics
- Security : We take reasonable steps to protect information from misuse, loss, or unauthorised access. Information is stored in secure electronic systems or locked physical files.
- Analytics : We do not sell, trade, or rent personal information. We may use de-identified information for service improvement and website analytics without identifying indiviuals.
- Third-Party Links : Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
7. Policy Changes
This policy may be updated to reflect changes in legal requirements or operations. Updates are effective immediately upon publication on our website.
8. Contact Us
For any questions, concerns, or requests relating to your privacy, please contact: admin@neuroed.com.au